Help for the EDZO mobile app (Android and iOS)
Contact us
- Email: [email protected]. We reply within 2 working days.
- Your school office is the fastest help for anything about your account or school records.
When you write, include your username, your school or college name, your phone model and the app version. You can find the app version under Profile → About or App version. Never send your password or MPIN.
Common questions
I forgot my password or MPIN.
Ask your school office to reset it. You will get a temporary password and will set a new password and MPIN the next time you sign in.
I cannot sign in.
Check your username (it is not case-sensitive) and your internet connection. If your account was closed or is new, contact your school office.
Some information looks wrong (attendance, marks, fees, timetable).
This information comes from your school. Ask your school office to correct it. Teachers and staff can update some of their own HR details in the app.
I am a parent with more than one child at the school.
Use the child switcher at the top of the Home, Fees and Profile screens.
Can I pay fees in the app?
No. The app shows fee invoices, balances and receipts for information only. Pay your school directly using the methods it offers.
Reminders are not showing (teachers).
Allow notifications for EDZO in your phone settings, then set the reminder again.
How do I delete my account?
See Delete your EDZO account.
How is my data used?
See our Privacy Policy and Terms of Use.
Report a security issue
If you find a security problem, email [email protected] with the subject "Security". Please give us time to fix it before telling others.
About the app
EDZO is published by Ashwin Varghese Mathew (Immerse Digital Solutions on Google Play), Bengaluru, Karnataka, India.